This privacy notice for Memento CRM Inc (doing business as Memento)
("Memento," "we," "us," or "our"), describes how and why we might
collect, store, use, and/or share ("process") your information when you
use our services ("Services"), such as when you:
- Download and use our mobile application (Memento), or any other application of ours that links to this rivacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Table of contents
- Summary of key points
- 1. What information do we collect?
- 2. How do we proceed your information?
- 3. When and with whom do we share your personal information?
- 4. Do we use cookies and other tracking technologies?
- 5. How long we handle your social logins?
- 6. How long do we keep your information?
- 7. How do we keep your information safe?
- 8. What are your privacy rights?
- 9. Controls for do-not-track features.
- 10. Do California residents have specific privacy rights?
- 11. Do we make updates to this notice?
- 12. How can you contact us about this notice?
- 13. How can you review, update, or delete the data we collect from you?
Summary of Key Points
This summary provides key points from our privacy notice, but you
can find out more details about any of these topics by clicking
the link following each key point or by using our table of
contents below to find the section you are looking for. You can
also click here to go directly to our table of contents.
What personal information do we process?
When you visit, use, or navigate our Services, we may process
personal information depending on how you interact with Memento
and the Services, the choices you make, and the products and
features you use.
Learn more
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we receive any information from third parties?
We may receive information from public databases, marketing
partners, social media platforms, and other outside sources.
Learn more
How do we process your information?
We process your information solely to provide and improve our
app’s functionality, administer services, ensure security,
prevent fraud, and comply with applicable laws. We do not
process your information for any purposes that violate Google’s
user data policies. Your data is never processed for purposes
such as selling to third parties.
Learn more
In what situations and with which parties do we share personal
information?
We may share information in specific situations and with
specific third parties.
Learn more
How do we keep your information safe?
We have organizational and technical processes and procedures in
place to protect your personal information. However, no
electronic transmission over the internet or information storage
technology can be guaranteed to be 100% secure, so we cannot
promise or guarantee that hackers, cybercriminals, or other
unauthorized third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your
information.
Learn more
What are your rights?
Depending on where you are located geographically, the
applicable privacy law may mean you have certain rights
regarding your personal information.
Learn more
How do you exercise your rights?
The easiest way to exercise your rights is by filling out our
data subject request form available here:
Mementocrm , or by contacting us. We will
consider and act upon any request in accordance with applicable
data protection laws.
Want to learn more about what Memento does with any information
we collect?
Review the full notice
Questions or concerns?
Questions or concerns? Reading this privacy notice will help you
understand your privacy rights and choices. If you do not agree
with our policies and practices, please do not use our Services.
If you still have any questions or concerns, please contact us
at
support@mementocrm.com
Write email
1. What information do we collect?
Personal information you disclose to us
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us
when you register on the Services, express an interest in
obtaining information about us or our products and Services, when
you participate in activities on the Services, or otherwise when
you contact us.
Personal Information Provided by You
The personal information that we collect depends on the context of
your interactions with us and the Services, the choices you make,
and the products and features you use. The personal information we
collect may include the following:
- names
- phone numbers
- email address
- mailing address
- job titles
- usernames
- passwords
- contact preferences
- contact or authentication data
- billing addresses
- debit/credit card numbers
- social media profiles
Sensitive Information
We do not process sensitive information.
Payment Data
We may collect data necessary to process your payment if you make
purchases, such as your payment instrument number (such as a
credit card number), and the security code associated with your
payment instrument. All payment data is stored by Apple and Google
. You may find their privacy notice link(s) here:
https://support.apple.com/en-us/HT203027
and
https://policies.google.com/privacy?hl=en
Social Media Login Data
We may provide you with the option to register with us using your
existing social media account details, like your Facebook,
Twitter, or other social media account. If you choose to register
in this way, we will collect the information described in the
section called "How do we handle your social logins?" below.
Application Data
If you use our application(s), we also may collect the following
information if you choose to provide us with access or permission:
Geolocation Information
We may request access or permission to track location-based
information from your mobile device, either continuously or while
you are using our mobile application(s), to provide certain
location-based services. If you wish to change our access or
permissions, you may do so in your device's settings.
Mobile Device Access
We may request access or permission to certain features from your
mobile device, including your mobile device's bluetooth, camera,
calendar, contacts, microphone, reminders, sms messages, social
media accounts, storage, and other features. If you wish to change
our access or permissions, you may do so in your device's
settings.
Mobile Device Access
We automatically collect device information (such as your mobile
device ID, model, and manufacturer), operating system, version
information and system configuration information, device and
application identification numbers, browser type and version,
hardware model Internet service provider and/or mobile carrier,
and Internet Protocol (IP) address (or proxy server). If you are
using our application(s), we may also collect information about
the phone network associated with your mobile device, your mobile
device’s operating system or platform, the type of mobile device
you use, your mobile device’s unique device ID, and information
about the features of our application(s) you accessed.
Push Notifications
We may request to send you push notifications regarding your
account or certain features of the application(s). If you wish to
opt out from receiving these types of communications, you may turn
them off in your device's settings.
This information is primarily needed to maintain the security
and operation of our application(s), for troubleshooting, and
for our internal analytics and reporting purposes.
All personal information that you provide to us must be true,
complete, and accurate, and you must notify us of any changes to
such personal information.
Information automatically collected
Some information — such as your Internet Protocol (IP) address
and/or browser and device characteristics — is collected
automatically when you visit our Services.
We automatically collect certain information when you visit, use,
or navigate the Services. This information does not reveal your
specific identity (like your name or contact information) but may
include device and usage information, such as your IP address,
browser and device characteristics, operating system, language
preferences, referring URLs, device name, country, location,
information about how and when you use our Services, and other
technical information. This information is primarily needed to
maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies
and similar technologies.
The information we collect includes:
Log and Usage Data
Log and usage data is service-related, diagnostic, usage, and
performance information our servers automatically collect when you
access or use our Services and which we record in log files.
Depending on how you interact with us, this log data may include
your IP address, device information, browser type, and settings
and information about your activity in the Services (such as the
date/time stamps associated with your usage, pages and files
viewed, searches, and other actions you take such as which
features you use), device event information (such as system
activity, error reports (sometimes called "crash dumps"), and
hardware settings).
Device Data
We collect device data such as information about your computer,
phone, tablet, or other device you use to access the Services.
Depending on the device used, this device data may include
information such as your IP address (or proxy server), device and
application identification numbers, location, browser type,
hardware model, Internet service provider and/or mobile carrier,
operating system, and system configuration information.
Location Data
We collect location data such as information about your device's
location, which can be either precise or imprecise. How much
information we collect depends on the type and settings of the
device you use to access the Services. For example, we may use GPS
and other technologies to collect geolocation data that tells us
your current location (based on your IP address). You can opt out
of allowing us to collect this information either by refusing
access to the information or by disabling your Location setting on
your device. However, if you choose to opt out, you may not be
able to use certain aspects of the Services.
Information collected from other sources
We may collect limited data from public databases, marketing
partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant marketing,
offers, and services to you and update our records, we may obtain
information about you from other sources, such as public
databases, joint marketing partners, affiliate programs, data
providers, social media platforms, and from other third parties.
This information includes mailing addresses, job titles, email
addresses, phone numbers, intent data (or user behavior data),
Internet Protocol (IP) addresses, social media profiles, social
media URLs, and custom profiles, for purposes of targeted
advertising and event promotion. If you interact with us on a
social media platform using your social media account (e.g.,
Facebook or Twitter), we receive personal information about you
such as your name, email address, and gender. Any personal
information that we collect from your social media account depends
on your social media account's privacy settings.
2. How do we proceed your information?
We process your information to provide, improve, and administer
our Services, communicate with you, for security and fraud
prevention, and to comply with law.
We may also process your information for other purposes with
your consent
We process your personal information for a variety of reasons,
depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise
manage user accounts.
We may process your information so you can create and log in to
your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the requested
service.
To respond to user inquiries/offer support to users.
We may process your information to respond to your inquiries and
solve any potential issues you might have with the requested
service.
To send administrative information to you.
We may process your information to send you details about our
products and services, changes to our terms and policies, and
other similar information.
To fulfill and manage your orders.
We may process your information to fulfill and manage your orders,
payments, returns, and exchanges made through the Services.
To enable user-to-user communications.
We may process your information if you choose to use any of our
offerings that allow for communication with another user.
To request feedback.
We may process your information when necessary to request feedback
and to contact you about your use of our Services.
To send you marketing and promotional communications.
We may process the personal information you send to us for our
marketing purposes, if this is in accordance with your marketing
preferences. You can opt out of our marketing emails at any time.
For more information, see "What are your privacy rights?" below.
To post testimonials.
We post testimonials on our Services that may contain personal
information.
To protect our Services.
We may process your information as part of our efforts to keep our
Services safe and secure, including fraud monitoring and
prevention
To evaluate and improve our Services, products, marketing, and
your experience.
We may process your information when we believe it is necessary to
identify usage trends, determine the effectiveness of our
promotional campaigns, and to evaluate and improve our Services,
products, marketing, and your experience.
To identify usage trends.
We may process your information when we believe it is necessary to
identify usage trends, determine the effectiveness of our
promotional campaigns, and to evaluate and improve our Services,
products, marketing, and your experience.
To determine the effectiveness of our marketing and promotional
campaigns.
We may process your information to better understand how to
provide marketing and promotional campaigns that are most relevant
to you.
3. When and with whom do we share your personal
information?
We may share your personal information only when necessary to
provide or improve the functionality of the app. We do not
transfer your personal information to third parties for any
other purposes. For example, we may share information in the
following situations:
Business Transfers
We may share or transfer your information in connection with, or
during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business to
another company.
When we use Google Maps Platform APIs
We may share your information with certain Google Maps Platform
APIs (e.g., Google Maps API, Places API). To find out more about
Google’s Privacy Policy, please refer to this link.
We do not transfer or share Google user data with third parties
for any purposes other than those related to improving your
experience and the functionality of the app.
Other Users
When you share personal information (for example, by posting
comments, contributions, or other content to the Services) or
otherwise interact with public areas of the Services, such
personal information may be viewed by all users and may be
publicly made available outside the Services in perpetuity. If you
interact with other users of our Services and register for our
Services through a social network (such as Facebook), your
contacts on the social network will see your name, profile photo,
and descriptions of your activity. Similarly, other users will be
able to view descriptions of your activity, communicate with you
within our Services, and view your profile.
4. Do we use cookies and other tracking technologies?
We may use cookies and other tracking technologies to collect
and store your information.
We may use cookies and similar tracking technologies (like web
beacons and pixels) to access or store information. Specific
information about how we use such technologies and how you can
refuse certain cookies is set out in our Cookie Notice.
5. How long we handle your social logins?
If you choose to register or log in to our services using a
social media account, we may have access to certain information
about you.
Our Services offer you the ability to register and log in using
your third-party social media account details (like your Facebook
or Twitter logins). Where you choose to do this, we will receive
certain profile information about you from your social media
provider. The profile information we receive may vary depending on
the social media provider concerned, but will often include your
name, email address, friends list, and profile picture, as well as
other information you choose to make public on such a social media
platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
6. How long do we keep your information?
We keep your information for as long as necessary to fulfill the
purposes outlined in this privacy notice unless otherwise
required by law.
We will only keep your personal information for as long as it is
necessary for the purposes set out in this privacy notice, unless
a longer retention period is required or permitted by law (such as
tax, accounting, or other legal requirements). No purpose in this
notice will require us keeping your personal information for
longer than the period of time in which users have an account with
us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. How do we keep your information safe?
We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate and reasonable technical and
organizational security measures designed to protect the security
of any personal information we process. However, despite our
safeguards and efforts to secure your information, no electronic
transmission over the Internet or information storage technology
can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorized
third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information,
transmission of personal information to and from our Services is
at your own risk. You should only access the Services within a
secure environment.
8. What are your privacy rights?
You may review, change, or terminate your account at any time.
If you are located in the EEA or UK and you believe we are
unlawfully processing your personal information, you also have the
right to complain to your local data protection supervisory
authority. You can find their contact details here:
https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html
Withdrawing your consent
If we are relying on your consent to process your personal
information, which may be express and/or implied consent depending
on the applicable law, you have the right to withdraw your consent
at any time. You can withdraw your consent at any time by
contacting us by using the contact details provided in the section
"How can you contact us about this notice?"
below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications
You can unsubscribe from our marketing and promotional
communications at any time by clicking on the unsubscribe link in
the emails that we send, or by contacting us using the details
provided in the section "How can you contact us about this notice?" below. You will then be removed from the marketing lists.
However, we may still communicate with you — for example, to send
you service-related messages that are necessary for the
administration and use of your account, to respond to service
requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information
in your account or terminate your account, you can:
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
- Log in to your account settings and update your user account.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
If you have questions or comments about your privacy rights, you
may email us at
privacy@mementocrm.com
Write email
9. Controls for do-not-track features.
Most web browsers and some mobile operating systems and mobile
applications include a Do-Not-Track ("DNT") feature or setting you
can activate to signal your privacy preference not to have data
about your online browsing activities monitored and collected. At
this stage no uniform technology standard for recognizing and
implementing DNT signals has been finalized. As such, we do not
currently respond to DNT browser signals or any other mechanism
that automatically communicates your choice not to be tracked
online. If a standard for online tracking is adopted that we must
follow in the future, we will inform you about that practice in a
revised version of this privacy notice.
10. Do California residents have specific privacy rights?
Yes, if you are a resident of California, you are granted
specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine
The Light" law, permits our users who are California residents to
request and obtain from us, once a year and free of charge,
information about categories of personal information (if any) we
disclosed to third parties for direct marketing purposes and the
names and addresses of all third parties with which we shared
personal information in the immediately preceding calendar year.
If you are a California resident and would like to make such a
request, please submit your request in writing to us using the
contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a "resident" as:
- every individual who is in the State of California for other than a temporary or transitory purpose and
- every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information
in the past twelve (12) months:
A. Identifiers
NO
Contact details, such as real name, alias, postal address,
telephone or mobile contact number, unique personal identifier,
online identifier, Internet Protocol address, email address, and
account name
B. Personal information categories listed in the California
Customer Records statute
YES
Contact details, such as real name, alias, postal address,
telephone or mobile contact number, unique personal identifier,
online identifier, Internet Protocol address, email address, and
account name
C. Protected classification characteristics under California
or federal law
NO
Gender and date of birth
D. Commercial information
NO
Transaction information, purchase history, financial details,
and payment information
E. Biometric information
NO
Fingerprints and voiceprints
F. Internet or other similar network activity
NO
Browsing history, search history, online behavior, interest
data, and interactions with our and other websites,
applications, systems, and advertisements
G. Geolocation data
NO
Device location
H. Audio, electronic, visual, thermal, olfactory, or similar
information
NO
Images and audio, video or call recordings created in connection
with our business activities
I. Professional or employment-related information
NO
Business contact details in order to provide you our services at
a business level or job title, work history, and professional
qualifications if you apply for a job with us
J. Education Information
NO
Student records and directory information
K. Inferences drawn from other personal information
YES
Inferences drawn from any of the collected personal information
listed above to create a profile or summary about, for example,
an individual’s preferences and characteristics
We may also collect other personal information outside of these
categories instances where you interact with us in person, online,
or by phone or mail in the context of:
- receiving help through our customer support channels;
- participation in customer surveys or contests;
- facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
More information about our data collection and sharing practices
can be found in this privacy notice.
You may contact us by email at privacy@mementocrm.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
You may contact us by email at privacy@mementocrm.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you
ask us to delete your personal information, we will respect your
request and delete your personal information, subject to certain
exceptions provided by law, such as (but not limited to) the
exercise by another consumer of his or her right to free speech,
our compliance requirements resulting from a legal obligation, or
any processing that may be required to protect against illegal
activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell your personal information to third parties;
- the categories of personal information that we sold or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold or disclosed for a business purpose;
- the business or commercial purpose for collecting or selling personal information.
Right to Non-Discrimination for the Exercise of a Consumer’s
Privacy Rights
We will not discriminate against you if you exercise your privacy
rights.
Verification process
Upon receiving your request, we will need to verify your identity
to determine you are the same person about whom we have the
information in our system. These verification efforts require us
to ask you to provide information so that we can match it with
information you have previously provided us. For instance,
depending on the type of request you submit, we may ask you to
provide certain information so that we can match the information
you provide with the information we already have on file, or we
may contact you through a communication method (e.g., phone or
email) that you have previously provided to us. We may also use
other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information
- You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA
- You have the right to opt out of certain types of data processing, but we do not sell your personal information to third parties. We are committed to ensuring that any personal information we collect is solely used for purposes that align with providing and improving the functionality of our app. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission
11. Do we make updates to this notice?
Yes, we will update this notice as necessary to stay compliant
with relevant laws.
We may update this privacy notice from time to time. The updated
version will be indicated by an updated "Revised" date and the
updated version will be effective as soon as it is accessible. If
we make material changes to this privacy notice, we may notify you
either by prominently posting a notice of such changes or by
directly sending you a notification. We encourage you to review
this privacy notice frequently to be informed of how we are
protecting your information.
12. How can you contact us about this notice?
If you have questions or comments about this notice, you may
email us at
privacy@mementocrm.com
or by post to:
Memento CRM Inc
3225 McLeod Dr, Suite 100
Las Vegas, NV 89121
United States
3225 McLeod Dr, Suite 100
Las Vegas, NV 89121
United States
13. How can you review, update, or delete the data we collect
from you?
Based on the applicable laws of your country, you may have the
right to request access to the personal information we collect
from you, change that information, or delete it. To request to
review, update, or delete your personal information, please visit:
https://www.mementocrm.com/data-request
Last updated June 15, 2022