This privacy notice for Memento CRM Inc (doing business as Memento) ("Memento," "we," "us," or "our"),
describes how and why we might collect, store, use, and/or share ("process") your information when you use
our services ("Services"), such as when you:
- Download and use our mobile application (Memento), or any other application of ours that links to this rivacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Table of contents
- Summary of key points
- 1. What information do we collect?
- 2. How do we proceed your information?
- 3. When and with whom do we share your personal information?
- 4. Do we use cookies and other tracking technologies?
- 5. How long we handle your social logins?
- 6. How long do we keep your information?
- 7. How do we keep your information safe?
- 8. What are your privacy rights?
- 9. Controls for do-not-track features.
- 10. Do California residents have specific privacy rights?
- 11. Do we make updates to this notice?
- 12. How can you contact us about this notice?
- 13. How can you review, update, or delete the data we collect from you?
Summary of Key Points
This summary provides key points from our privacy notice, but you can find out more details
about any of these topics by
clicking the link following each key point or by using our table of contents below to find the
section you are looking
for. You can also click here to go directly to our table of contents.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal
information depending on how you interact with
Memento and the Services, the choices you make, and the products and features you use.
Learn more
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we receive any information from third parties?
We may receive information from public databases, marketing partners,
social media platforms, and other outside sources.
Learn more
How do we process your information?
We process your information to provide, improve, and administer our
Services, communicate with you, for security and
fraud prevention, and to comply with law. We may also process your information for other
purposes with your consent. We
process your information only when we have a valid legal reason to do so.
Learn more
In what situations and with which parties do we share personal
information?
We may share information in specific situations and with specific
third parties.
Learn more
How do we keep your information safe?
We have organizational and technical processes and procedures in place
to protect your personal information. However, no
electronic transmission over the internet or information storage technology can be
guaranteed to be 100% secure, so we
cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third
parties will not be able to defeat
our security and improperly collect, access, steal, or modify your information.
Learn more
What are your rights?
Depending on where you are located geographically, the applicable
privacy law may mean you have certain rights regarding
your personal information.
Learn more
How do you exercise your rights?
The easiest way to exercise your rights is by filling out our data
subject request form available here: Mementocrm , or
by contacting us. We will consider and act upon any request in accordance with applicable
data protection laws.
Want to learn more about what Memento does with any information we
collect?
Review the full notice
Questions or concerns?
Questions or concerns? Reading this privacy notice will help you understand your privacy
rights and choices. If you do
not agree with our policies and practices, please do not use our Services. If you still have
any questions or concerns,
please contact us at support@mementocrm.com
Write email
1. What information do we
collect?
Personal information you disclose to us
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when
you register on the
Services, express an
interest in obtaining information about us or our products and Services, when you participate in
activities on the
Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information that we collect depends on the context of your
interactions with us and the Services, the
choices you make, and the products and features you use. The personal information we collect may
include the following:
- names
- phone numbers
- email address
- mailing address
- job titles
- usernames
- passwords
- contact preferences
- contact or authentication data
- billing addresses
- debit/credit card numbers
- social media profiles
Sensitive Information
We do not process sensitive information.
Payment Data
We may collect data necessary to process your payment if you make
purchases, such as your payment instrument number
(such as a credit card number), and the security code associated with your payment instrument.
All payment data is
stored by Apple and Google . You may find their privacy notice link(s) here: https://support.apple.com/en-us/HT203027
and https://policies.google.com/privacy?hl=en
Social Media Login Data
We may provide you with the option to register with us using your existing
social media account details, like your
Facebook, Twitter, or other social media account. If you choose to register in this way, we will
collect the information
described in the section called "How do we handle your social logins?"
below.
Application Data
If you use our application(s), we also may collect the following
information if you choose to provide us with access or
permission:
Geolocation Information
We may request access or permission to track location-based information
from your mobile device, either continuously or
while you are using our mobile application(s), to provide certain location-based services. If
you wish to change our
access or permissions, you may do so in your device's settings.
Mobile Device Access
We may request access or permission to certain features from your mobile
device, including your mobile device's
bluetooth, camera, calendar, contacts, microphone, reminders, sms messages, social media
accounts, storage, and other
features. If you wish to change our access or permissions, you may do so in your device's
settings.
Mobile Device Access
We automatically collect device information (such as your mobile device
ID, model, and manufacturer), operating system,
version information and system configuration information, device and application identification
numbers, browser type
and version, hardware model Internet service provider and/or mobile carrier, and Internet
Protocol (IP) address (or
proxy server). If you are using our application(s), we may also collect information about the
phone network associated
with your mobile device, your mobile device’s operating system or platform, the type of mobile
device you use, your
mobile device’s unique device ID, and information about the features of our application(s) you
accessed.
Push Notifications
We may request to send you push notifications regarding your account or
certain features of the application(s). If you
wish to opt out from receiving these types of communications, you may turn them off in your
device's settings.
This information is primarily needed to maintain the security and
operation of
our application(s), for troubleshooting,
and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete,
and
accurate, and you must notify us of any
changes to such personal information.
Information automatically collected
Some information — such as your Internet Protocol (IP) address and/or browser and device
characteristics — is collected
automatically when you visit our Services.
We automatically collect certain information when you visit, use, or
navigate the Services. This information does not
reveal your specific identity (like your name or contact information) but may include device and
usage information, such
as your IP address, browser and device characteristics, operating system, language preferences,
referring URLs, device
name, country, location, information about how and when you use our Services, and other
technical information. This
information is primarily needed to maintain the security and operation of our Services, and for
our internal analytics
and reporting purposes.
Like many businesses, we also collect information through cookies and
similar technologies.
The information we collect includes:
Log and Usage Data
Log and usage data is service-related, diagnostic, usage, and performance
information our servers automatically collect
when you access or use our Services and which we record in log files. Depending on how you
interact with us, this log
data may include your IP address, device information, browser type, and settings and information
about your activity in
the Services (such as the date/time stamps associated with your usage, pages and files viewed,
searches, and other
actions you take such as which features you use), device event information (such as system
activity, error reports
(sometimes called "crash dumps"), and hardware settings).
Device Data
We collect device data such as information about your computer, phone,
tablet, or other device you use to access the
Services. Depending on the device used, this device data may include information such as your IP
address (or proxy
server), device and application identification numbers, location, browser type, hardware model,
Internet service
provider and/or mobile carrier, operating system, and system configuration information.
Location Data
We collect location data such as information about your device's location,
which can be either precise or imprecise. How
much information we collect depends on the type and settings of the device you use to access the
Services. For example,
we may use GPS and other technologies to collect geolocation data that tells us your current
location (based on your IP
address). You can opt out of allowing us to collect this information either by refusing access
to the information or by
disabling your Location setting on your device. However, if you choose to opt out, you may not
be able to use certain
aspects of the Services.
Information collected from other sources
We may collect limited data from public databases, marketing partners, social media
platforms, and other outside
sources.
In order to enhance our ability to provide relevant marketing, offers, and
services to you and update our records, we
may obtain information about you from other sources, such as public databases, joint marketing
partners, affiliate
programs, data providers, social media platforms, and from other third parties. This information
includes mailing
addresses, job titles, email addresses, phone numbers, intent data (or user behavior data),
Internet Protocol (IP)
addresses, social media profiles, social media URLs, and custom profiles, for purposes of
targeted advertising and event
promotion. If you interact with us on a social media platform using your social media account
(e.g., Facebook or
Twitter), we receive personal information about you such as your name, email address, and
gender. Any personal
information that we collect from your social media account depends on your social media
account's privacy settings.
2. How do we proceed your information?
We process your information to provide, improve, and administer our
Services, communicate with you, for security and
fraud prevention, and to comply with law.
We may also process your information for other purposes with your consent
We process your personal information for a variety of reasons, depending on how you
interact with our Services,
including:
To facilitate account creation and authentication and otherwise manage user
accounts.
We may process your information so you can create and log in to your
account, as well as keep your account in working
order.
To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users.
We may process your information to respond to your inquiries and solve any
potential issues you might have with the
requested service.
To send administrative information to you.
We may process your information to send you details about our products and
services, changes to our terms and policies,
and other similar information.
To fulfill and manage your orders.
We may process your information to fulfill and manage your orders,
payments, returns, and exchanges made through the
Services.
To enable user-to-user communications.
We may process your information if you choose to use any of our offerings
that allow for communication with another
user.
To request feedback.
We may process your information when necessary to request feedback and to
contact you about your use of our Services.
To send you marketing and promotional communications.
We may process the personal information you send to us for our marketing
purposes, if this is in accordance with your
marketing preferences. You can opt out of our marketing emails at any time. For more
information, see "What are your
privacy rights?" below.
To post testimonials.
We post testimonials on our Services that may contain personal
information.
To protect our Services.
We may process your information as part of our efforts to keep our
Services safe and secure, including fraud monitoring
and prevention
To evaluate and improve our Services, products, marketing, and your
experience.
We may process your information when we believe it is necessary to
identify usage trends, determine the effectiveness of
our promotional campaigns, and to evaluate and improve our Services, products, marketing, and
your experience.
To identify usage trends.
We may process your information when we believe it is necessary to
identify usage trends, determine the effectiveness of
our promotional campaigns, and to evaluate and improve our Services, products, marketing, and
your experience.
To determine the effectiveness of our marketing and promotional campaigns.
We may process your information to better understand how to provide
marketing and promotional campaigns that are most
relevant to you.
3. When and with whom do we share your personal
information?
We may share information in specific situations described in this section
and/or with the following third parties.
We may need to share your personal information in the following situations:
Business Transfers
We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company
assets, financing, or acquisition of all or a portion of our business to another company.
When we use Google Maps Platform APIs
We may share your information with certain Google Maps Platform APIs
(e.g., Google Maps API, Places API). To find out
more about Google’s Privacy Policy, please refer to this link.
Other Users
When you share personal information (for example, by posting comments,
contributions, or other content to the Services)
or otherwise interact with public areas of the Services, such personal information may be viewed
by all users and may be
publicly made available outside the Services in perpetuity. If you interact with other users of
our Services and
register for our Services through a social network (such as Facebook), your contacts on the
social network will see your
name, profile photo, and descriptions of your activity. Similarly, other users will be able to
view descriptions of your
activity, communicate with you within our Services, and view your profile.
4. Do we use cookies and other tracking technologies?
We may use cookies and other tracking technologies to collect and store
your information.
We may use cookies and similar tracking technologies (like web beacons and
pixels) to access or store information.
Specific information about how we use such technologies and how you can refuse certain cookies
is set out in our Cookie
Notice.
5. How long we handle your social logins?
If you choose to register or log in to our services using a social media
account, we may have access to certain
information about you.
Our Services offer you the ability to register and log in using your
third-party social media account details (like your
Facebook or Twitter logins). Where you choose to do this, we will receive certain profile
information about you from
your social media provider. The profile information we receive may vary depending on the social
media provider
concerned, but will often include your name, email address, friends list, and profile picture,
as well as other
information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
6. How long do we keep your information?
We keep your information for as long as necessary to fulfill the purposes
outlined in this privacy notice unless
otherwise required by law.
We will only keep your personal information for as long as it is necessary
for the purposes set out in this privacy
notice, unless a longer retention period is required or permitted by law (such as tax,
accounting, or other legal
requirements). No purpose in this notice will require us keeping your personal information for
longer than the period of
time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. How do we keep your information safe?
We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures
designed to protect the
security of any personal information we process. However, despite our safeguards and efforts to
secure your information,
no electronic transmission over the Internet or information storage technology can be guaranteed
to be 100% secure, so
we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties
will not be able to
defeat our security and improperly collect, access, steal, or modify your information. Although
we will do our best to
protect your personal information, transmission of personal information to and from our Services
is at your own risk.
You should only access the Services within a secure environment.
8. What are your privacy rights?
You may review, change, or terminate your account at any time.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal
information, you also
have the right to complain to your local data protection supervisory authority. You can find
their contact details here:
https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html
Withdrawing your consent
If we are relying on your consent to process your personal information, which may be express
and/or implied consent
depending on the applicable law, you have the right to withdraw your consent at any time. You
can withdraw your consent
at any time by contacting us by using the contact details provided in the section "How can you contact us about this notice?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications
You can unsubscribe from our marketing and promotional communications at any time by clicking on
the unsubscribe link in
the emails that we send, or by contacting us using the details provided in the section "How can you contact us about this notice?" below. You will then be
removed from
the marketing lists. However, we may still communicate with you — for
example, to send you service-related messages that are necessary for the administration and use
of your account, to
respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate
your account, you can:
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
- Log in to your account settings and update your user account.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.
If you have questions or comments about your privacy rights, you may email us at privacy@mementocrm.com
Write email
9. Controls for do-not-track features.
Most web browsers and some mobile operating systems and mobile applications include a
Do-Not-Track ("DNT") feature or
setting you can activate to signal your privacy preference not to have data about your online
browsing activities
monitored and collected. At this stage no uniform technology standard for recognizing and
implementing DNT signals has
been finalized. As such, we do not currently respond to DNT browser signals or any other
mechanism that automatically
communicates your choice not to be tracked online. If a standard for online tracking is adopted
that we must follow in
the future, we will inform you about that practice in a revised version of this privacy notice.
10. Do California residents have specific privacy rights?
Yes, if you are a resident of California, you are granted specific rights
regarding access to your
personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our
users who are California
residents to request and obtain from us, once a year and free of charge, information about
categories of personal
information (if any) we disclosed to third parties for direct marketing purposes and the names
and addresses of all
third parties with which we shared personal information in the immediately preceding calendar
year. If you are a
California resident and would like to make such a request, please submit your request in writing
to us using the contact
information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a "resident" as:
- every individual who is in the State of California for other than a temporary or transitory purpose and
- every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the
past twelve (12) months:
A. Identifiers
NO
Contact details, such as real name, alias, postal address, telephone
or mobile contact number, unique personal
identifier, online identifier, Internet Protocol address, email address, and account name
B. Personal information categories listed in the California Customer
Records statute
YES
Contact details, such as real name, alias, postal address, telephone
or mobile contact
number, unique personal
identifier, online identifier, Internet Protocol address, email address, and account name
C. Protected classification characteristics under California or
federal law
NO
Gender and date of birth
D. Commercial information
NO
Transaction information, purchase history, financial details, and
payment information
E. Biometric information
NO
Fingerprints and voiceprints
F. Internet or other similar network activity
NO
Browsing history, search history, online behavior, interest data, and
interactions with our and other websites,
applications, systems, and advertisements
G. Geolocation data
NO
Device location
H. Audio, electronic, visual, thermal, olfactory, or similar
information
NO
Images and audio, video or call recordings created in connection with
our business activities
I. Professional or employment-related information
NO
Business contact details in order to provide you our services at a
business level or job title, work history, and
professional qualifications if you apply for a job with us
J. Education Information
NO
Student records and directory information
K. Inferences drawn from other personal information
YES
Inferences drawn from any of the collected personal information listed
above to create a profile or summary about, for
example, an individual’s preferences and characteristics
We may also collect other personal information outside of these categories instances where you
interact with us in
person, online, or by phone or mail in the context of:
- receiving help through our customer support channels;
- participation in customer surveys or contests;
- facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
More information about our data collection and sharing practices can be found in this privacy
notice.
You may contact us by email at privacy@mementocrm.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
You may contact us by email at privacy@mementocrm.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal
information, we will
respect your request and delete your personal information, subject to certain exceptions
provided by law, such as (but
not limited to) the exercise by another consumer of his or her right to free speech, our
compliance requirements
resulting from a legal obligation, or any processing that may be required to protect against
illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell your personal information to third parties;
- the categories of personal information that we sold or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold or disclosed for a business purpose;
- the business or commercial purpose for collecting or selling personal information.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same
person about whom we
have the information in our system. These verification efforts require us to ask you to provide
information so that we
can match it with information you have previously provided us. For instance, depending on the
type of request you
submit, we may ask you to provide certain information so that we can match the information you
provide with the
information we already have on file, or we may contact you through a communication method (e.g.,
phone or email) that
you have previously provided to us. We may also use other verification methods as the
circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
- you may object to the processing of your personal information.
- you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information
- you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA
- you may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission
11. Do we make updates to this notice?
Yes, we will update this notice as necessary to stay compliant with
relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an
updated "Revised" date
and the updated version will be effective as soon as it is accessible. If we make material
changes to this privacy
notice, we may notify you either by prominently posting a notice of such changes or by directly
sending you a
notification. We encourage you to review this privacy notice frequently to be informed of how we
are protecting your
information.
12. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at
privacy@mementocrm.com or by post to:
Memento CRM Inc
3225 McLeod Dr, Suite 100
Las Vegas, NV 89121
United States
3225 McLeod Dr, Suite 100
Las Vegas, NV 89121
United States
13. How can you review, update, or delete the data we collect
from you?
Based on the applicable laws of your country, you may have the right to request access to the
personal information we
collect from you, change that information, or delete it. To request to review, update, or delete
your personal
information, please visit: http://www.mementocrm.com/data-request
Last updated June 15, 2022